← Back to work CASE 01 / PLATFORM OWNERSHIP

LMS Administration

Owning the platform that owns the learning. Configuration, governance, user lifecycle, and the migration that nobody else wanted.

Role
Sole administrator
Scope
Platform, content, governance
Stakeholders
CS, Sales, Product, HR
Status
Migration in progress
§ 01

The situation I inherited

[Iliana — fill in: What did the LMS look like when responsibility landed on you? Was it being used? Was it the wrong platform? Was governance ad-hoc? 2-3 paragraphs.]

When I took ownership of the LMS, the platform had been adopted but not operated. Courses existed, but ownership was diffuse — anyone could publish, no one was accountable for accuracy, and retirement of stale content had never been formalized. The system was technically running. It was not technically working.

§ 02

What I own, end to end

  • Platform configuration — User roles, permissions, integrations, branding, and SSO.
  • Content governance — Authoring standards, review cycles, retirement criteria.
  • User lifecycle — Provisioning, deprovisioning, role changes, audit trails.
  • Reporting — Engagement, completion, capability progression by team.
  • Migration — Currently leading a full platform migration originally scoped to a now-departed HR role.
§ 03

What I built

[Iliana — pick 2-3 specific things you built and describe each in a paragraph. Examples: a content governance model, a learning path structure, an onboarding curriculum, the migration plan itself, a reporting dashboard. Be concrete about what existed before and what exists now.]

ARTIFACT
[Redacted screenshot or diagram goes here — e.g., LMS architecture diagram, learning path map, governance workflow]
§ 04

What changed

[Iliana — fill in measurable outcomes. Even rough numbers work: "completion rates moved from X% to Y%", "course count grew from N to M with the same headcount", "ramp time reduced by Z weeks". If you don't have hard numbers, qualitative outcomes from stakeholders count too.]

[ ] Courses under active management
[ ] Active learner accounts
[ ] Completion rate (current)
§ 05

What I'd do differently

[Iliana — this section is gold for hiring managers. It shows self-awareness. Pick one decision you'd make differently with hindsight, or one constraint you'd push back on harder next time.]